FAQ

ANY QUESTIONS ABOUT SHIPPING, ORDER STATUS, SIZING OR ANYTHING ELSE: PLEASE EMAIL wholesale@shopdonotdisturb.com PLEASE DO NOT DM ABOUT ORDERS OUR INSTAGRAM IS STRICTLY CONTENT. 


Payment

Can I pay without PayPal? - YES, You can pay without having PayPal, please see instructions below:

At check out enter your shipping information, select "Pay with PayPal".  A popup will open, scroll down to the bottom and select "Pay with Debit or Credit Card" and you are all set to pay directly with your card- no need to have a PayPal account or log in.

 

Free T Shirts

What size will my free T Shirt be? - When ordering during a promotion with free t-shirt, your free t will come in the size of the other t shirts on your order.

Did my free T Shirt ship with my order? -  When items ship the free t shirt will not be included on your shipping e-mail but we can assure you it will be in the package as long as the code was used at time of purchase. Please do not reach out to ask if your free tee is included, it is!
Please remember you MUST use code at checkout  to receive a free t-shirt and no two offers can be combined. If you use a % off discount you will not receive a free t-shirt. 

How does the code work for free T Shirt? - Use Code (Code for that day) at checkout. Add only the items you are paying for to the cart. The free t shirt will be included based on entering code at checkout.  You must enter your selection for the free t-shirt in the notes section at checkout if it is a pick your own. If we give you options by code, use the code that corelates with the T Shirt you would like.    You will see the code applied and a .01 discount. This means the code worked and you’ll receive the tee for free. Must use code.  ONE FREE T PER ORDER. Cannot be combined with any other offers. No changes can be made once an order is placed

Shipping Speed

When will my order ship? - Standard lead time for production on full price orders is 7-14 business days prior to shipment as all items are handmade to order. 

If you purchase during a BOGO/Sale/Using a discount code, lead time is 3-5 weeks for production prior to shipment. 

Please check your email for updates before reaching out. If you are past the allotted business days above, feel free to email to check status (wholesale@shopdonotdisturb.com)

Has my order been handed over to USPS? -If you see an SSK scan on your USPS Order, this means that your order has been scanned on site and handed over to the Post Office. USPS is expereincing numerous delays that are beyond our control. We assure you that the Post Office has your package and it will be moving soon. 

International Shipping

How will my order ship internationally? - We ship with FedEx International Priority or UPS Expedited International - we do not ship USPS international unless no other service is available. 

Orders

Can I make changes to my order?  -
Absolutely no changes can be made to your order once placed. We cannot make any changes to your shipping address or items in your order.

Returns

Can I Return a purchase? - All sales are final. All items are custom, made to order items, therefore we do not accept returns, exchanges or process refunds for any order once it is placed in production. 

If you have any questions please reach out to us prior to purchasing at wholesale@shopdonotdisturb.com

 

Questions

Don't see what you are looking for? -  Reach out to us via email at wholesale@shopdonotdisturb.com.  We do not answer DMs so this email is the best and only way to get in touch.